Privacy Policy

Welcome to DART.

DART values your trust and is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how DART collects, uses, stores, shares, protects, and disposes of personal data when you use our website, mobile application, and related services (collectively, the "Platform").

This Privacy Policy is intended to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

DART is a digital platform that connects consumers with accredited merchants, restaurants, hotels, transport partners, riders, farmers, producers, and other service providers for online ordering, transportation, accommodation reservations, and marketplace services.

For purposes of applicable data privacy laws, DART acts as a Personal Information Controller or Personal Information Processor, depending on the nature of the processing activity.

Depending on the services you use, DART may collect the following categories of personal information:

Account Information

• Full name
• Username
• Email address
• Mobile number
• Password (stored in encrypted form)
• Date of birth (where required)

Transaction Information

• Orders
• Bookings
• Delivery details
• Ride history
• Reservation history
• Payment information
• Receipts
• Customer support records

Location Information

With your permission, DART may collect:

• GPS location
• Pickup location
• Delivery address
• Destination
• Saved addresses

Location data is used solely for providing location-based services, improving deliveries and bookings, ensuring safety, and enhancing user experience.

Device Information

• Device type
• Operating system
• Browser type
• Device identifiers
• IP address
• App version
• Crash reports
• Diagnostic information

Communications

We may retain records of:

• Customer support inquiries
• Complaints
• Feedback
• Chat messages exchanged through the Platform, where applicable

We use personal information to:

• Create and manage accounts
• Process orders and bookings
• Facilitate deliveries and transportation services
• Process hotel reservations
• Coordinate with merchants and partners
• Verify user identity
• Process payments
• Detect and prevent fraud
• Improve Platform performance
• Provide customer support
• Send important service notifications
• Comply with legal obligations
• Protect users and the Platform

Where permitted by law or with your consent, we may also use your information to provide promotions, updates, or marketing communications. You may opt out of marketing communications at any time.

DART processes personal information based on one or more lawful grounds, including:

• Your consent;
• The performance of a contract or the provision of requested services;
• Compliance with legal obligations;
• Protection of your vital interests or those of another person where applicable; and
• DART's legitimate interests, provided these are not overridden by your rights under applicable law.

DART may share relevant information only when necessary with:

• Accredited merchants
• Restaurants
• Hotels
• Riders
• Transport partners
• Payment service providers
• Technology service providers
• Government agencies when required by law
• Professional advisers or auditors under confidentiality obligations

We do not sell your personal information to third parties.

DART implements reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include:

• Secure servers
• Encryption where appropriate
• Access controls
• Authentication measures
• System monitoring
• Employee confidentiality obligations

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

DART retains personal information only for as long as necessary to:

• Provide requested services;
• Fulfill contractual obligations;
• Resolve disputes;
• Comply with legal, accounting, tax, and regulatory requirements; or
• Protect legitimate business interests.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law and DART's records management practices.

Subject to applicable law, you may have the right to:

• Be informed about the processing of your personal information;
• Access your personal information;
• Correct inaccurate or incomplete information;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request deletion, blocking, or anonymization where permitted by law;
• Obtain a copy of your personal information in a portable format, where applicable;
• Lodge a complaint with DART or the National Privacy Commission.

Certain rights may be limited where DART is required by law to retain or continue processing information.

The DART website may use cookies and similar technologies to:

• Improve website functionality;
• Remember user preferences;
• Analyze website usage;
• Enhance security; and
• Improve user experience.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

The Platform may contain links to third-party websites or integrate third-party services, such as payment gateways or mapping services.

DART is not responsible for the privacy practices of third-party providers. Users are encouraged to review the privacy policies of those providers.

The Platform is not intended for children who do not have the legal capacity to enter into binding agreements under applicable law without the involvement of a parent or legal guardian.

Where DART becomes aware that personal information has been collected in violation of applicable law, appropriate steps will be taken to address the matter.

If DART uses service providers or cloud infrastructure located outside the Philippines, reasonable measures will be taken to ensure that personal information remains protected in accordance with applicable Philippine data privacy laws and contractual safeguards.

DART may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business operations.

Material changes will be communicated through the Platform or other appropriate channels. Continued use of the Platform after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised policy.

If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, you may contact DART through its official support channels published on the Platform.

If DART designates a Data Protection Officer (DPO), the DPO's contact details will also be made available through the Platform.

This Privacy Policy takes effect on the date indicated above and remains in force until amended or replaced by DART.

By using the DART Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy.