Consumer Terms and Conditions

Welcome to DART.

These Consumer Terms and Conditions ("Terms") govern your access to and use of the DART mobile application, website, and related services (collectively, the "Platform").

By creating a DART account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, the DART Privacy Policy, Community Guidelines and Standards, and other applicable policies incorporated by reference.

If you do not agree to these Terms, you should not use the Platform.

DART is a digital platform that connects consumers with accredited merchants, restaurants, hotels, transportation partners, riders, farmers, producers, and other service providers.

Depending on availability, the Platform may facilitate:

• Food ordering and delivery
• Hotel and accommodation reservations
• Ride-booking and transportation services
• Local products and agricultural goods
• Other services introduced by DART

Unless expressly stated otherwise, DART acts as a technology platform that facilitates transactions between users and independent partners.

You may use DART only if:

• You are at least eighteen (18) years old, or
• You have the legal capacity to enter into binding agreements under Philippine law.

If you are under eighteen (18), you may only use the Platform under the supervision and responsibility of a parent or legal guardian.

To use certain services, you must create a DART account.

You agree to:

• Provide accurate and complete information.
• Keep your information updated.
• Protect your password and account credentials.
• Notify DART immediately of unauthorized access.

You are responsible for activities conducted through your account unless you promptly report unauthorized use.

You agree to use DART only for lawful purposes.

You shall not:

• Create fake accounts.
• Make fraudulent bookings or orders.
• Use another person's identity without authorization.
• Interfere with the operation or security of the Platform.
• Circumvent security measures.
• Use automated systems to abuse the Platform.
• Engage in any activity prohibited by law or these Terms.

When placing an order or booking, you agree to:

• Provide accurate delivery or booking information.
• Ensure someone is available to receive deliveries, where applicable.
• Review your order before confirming.
• Pay applicable charges.

Orders and bookings remain subject to confirmation and availability.

Prices displayed on DART are provided by the respective merchants or service providers.

Applicable fees may include:

• Delivery fees
• Booking fees
• Service fees
• Government taxes
• Other disclosed charges

You agree to pay all confirmed charges arising from your use of the Platform.

Cancellation rules vary depending on the service.

Certain bookings or orders may become non-cancellable once preparation, dispatch, or service has begun.

Applicable cancellation policies will be displayed before confirmation whenever practicable.

Refunds may be granted, subject to verification and the applicable DART Refund & Cancellation Policy, in circumstances including but not limited to:

• Wrong item delivered;
• Missing items;
• Damaged or defective products;
• Unsafe or spoiled food;
• Failed or unavailable services due to the fault of the merchant or service provider;
• Duplicate or erroneous payments;
• Unauthorized transactions;
• Technical errors resulting in incorrect charges; or
• Other circumstances determined by DART after reasonable investigation.

Unless otherwise required by applicable law or the policies of the payment service provider, approved refunds shall be credited to the Consumer's DART Wallet, which serves as the primary refund method for transactions made through the DART Platform.

Refunds credited to the DART Wallet may be used for future purchases, bookings, and other eligible services available on the DART Platform.

Refunds shall not be issued in cash.

Approved refunds shall generally be processed and credited to the Consumer's DART Wallet within three (3) working days from the date the refund request has been approved following verification. Processing times may vary due to exceptional circumstances, system maintenance, force majeure events, or delays beyond DART's reasonable control. In such cases, DART will make reasonable efforts to keep the Consumer informed of the status of the refund.

Where a transaction was paid using a third-party payment method and applicable laws, banking regulations, or payment provider requirements require the refund to be returned to the original payment source, DART reserves the right to process the refund through that payment method, which may be subject to the processing timelines of the relevant payment provider.

Consumers acknowledge and agree that all refund requests shall be subject to the procedures, verification process, and eligibility requirements set forth in the DART Refund & Cancellation Policy, which forms an integral part of these Terms and Conditions.

You agree to:

• Treat merchants, riders, drivers, hotel staff, and DART personnel with courtesy and respect.
• Follow reasonable safety instructions.
• Cooperate in resolving transaction issues.
• Refrain from abusive, threatening, or discriminatory conduct.

You may submit reviews based on genuine experiences.

You shall not:

• Submit false or misleading reviews.
• Harass businesses through reviews.
• Manipulate ratings.
• Offer or accept incentives for dishonest reviews.

DART reserves the right to remove content that violates these Terms or the Community Guidelines.

You shall not use DART to:

• Purchase or sell illegal goods or services.
• Commit fraud or scams.
• Engage in identity theft.
• Upload malicious software.
• Interfere with Platform operations.
• Harass, threaten, or intimidate others.
• Conduct unlawful activities.

Violations may result in account suspension, termination, or referral to the appropriate authorities.

Your personal information is processed in accordance with the DART Privacy Policy and applicable Philippine data privacy laws.

By using DART, you acknowledge that your information may be processed as necessary to provide the requested services, comply with legal obligations, and improve the Platform.

The DART name, logo, software, trademarks, content, and design are owned by or licensed to DART and are protected by intellectual property laws.

You may not copy, modify, distribute, or exploit DART's intellectual property without prior written permission.

To the extent permitted by law:

• Merchants are responsible for the products they sell.
• Restaurants are responsible for food quality and preparation.
• Hotels are responsible for accommodation services.
• Transportation partners are responsible for transportation services.
• DART is responsible for operating the Platform with reasonable care but does not guarantee uninterrupted or error-free service.

Nothing in these Terms excludes liability where such exclusion is prohibited by Philippine law.

DART shall not be liable for delays or interruptions caused by events beyond its reasonable control, including natural disasters, severe weather, public emergencies, government actions, widespread internet outages, or other force majeure events.

DART may suspend or terminate accounts that:

• Violate these Terms.
• Engage in fraudulent or illegal activities.
• Endanger the safety of others.
• Abuse the Platform.
• Repeatedly violate Community Guidelines.

Where appropriate, DART may provide notice and an opportunity to respond before taking action.

If a dispute arises, the Parties agree to first attempt to resolve it through:

1. DART Customer Support;
2. Good-faith discussion;
3. Mediation, where appropriate; and
4. Appropriate legal remedies under Philippine law if the dispute remains unresolved.

Nothing in this section limits a consumer's rights under applicable Philippine laws.

DART may update these Terms from time to time.

Material changes will be communicated through the Platform or other reasonable means.

Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the revised Terms.

These Terms shall be governed by the laws of the Republic of the Philippines.

Any disputes shall be subject to the applicable laws and the jurisdiction of the appropriate Philippine courts or tribunals, unless otherwise provided by law.

For questions, concerns, or complaints regarding these Terms, you may contact DART through its official customer support channels available on the Platform.

By creating a DART account or using any DART service, you acknowledge that you have read, understood, and agreed to these Consumer Terms and Conditions, together with the DART Privacy Policy and Community Guidelines and Standards.